Paris Trip Update
Thank you for your patience in terms of Paris and our sincere apologies that this has taken so long to resolve. The insurance have finally paid out to school and we are able to begin the process of refunding parents. The only way we can suggest that this can happen is by bank transfer. We will send information out by text to those parents who were on the Paris Trip about how to submit the details we need to process a refund. This should be received by the end of the week and we will process refunds in the order in which the information is received.
Update: 5 August 2020
We have now had confirmation from the insurance company that they have approved the claim for the Paris Trip and we should be receiving the payment soon. We will then arrange full refunds for the monies paid by everyone who was booked on the trip. We may be able to do this directly through parent pay or we may have to refund directly to parents. We will be in touch over the next week or so to advise as to how refunds will be processed but it would be our intention to try to get these completed by the end of August / early September. We appreciate your patience and support during this challenging time. As always if you have any questions please do not hesitate to contact Tracey Torr firstname.lastname@example.org
Update: 28 July 2020
We have spoken to the insurance company and they have advised that the assessor for our case has approved the claim for full payment. Due to the value of the claim it needs to go to a senior person for payment approval, but given the fact that it’s been passed for payment we are confident that this will be settled shortly. We should hear more by early next week and then will update further to look at the best way to arrange refunds to parents. As always, if you have any questions please contact Tracey Torr, School Business Manager – email@example.com
Update: 16 July 2020
The insurance company have said it will probably be about a further week before we hear from them in relation to the Paris Trip. We will continue to chase during the school holidays and keep parents up to date. If you need any further information please contact firstname.lastname@example.org
Update: 29 June 2020
We have chased the travel insurance company up again today to try and get a timescale as to when we are expecting to hear the outcome of the claim that has been submitted. They have advised that things are delayed due to unprecedented circumstances. They have advised that this is currently taking between 21-28 days from last correspondence which was submitted. This was on the 17th June 2020 and therefore we are hoping to hear back from them by 15th July at the latest. We will continue to keep parents informed as soon as we have any more information. If you have any further queries please contact Tracey Torr, School Business Manager on email@example.com or by telephone through the school.
Update: 11 May 2020
Further to previous communications, the claim has been submitted to the travel insurance company. We have chased this up again with Manchester City Council’s insurance department who have advised that this has all been processed but as of yet there is nothing back from the insurance company.
Due to the unprecedented situation they are not able to provide timescales at the moment. They will inform us as soon as there is any more information. In the meantime the school will continue to chase this up and keep parents informed as soon as we are aware of any developments.
If you need any further information please contact Mrs Tracey Torr, School Business Manager on firstname.lastname@example.org
Thank you for your patience and support.